Refund policy

Last updated: September 18, 2026

At The Lucid Store, we want you to be happy with your purchase. If you receive a product that is damaged, defective, incorrect, or materially different from what was ordered, you may request a return or replacement subject to the conditions below.

Eligibility for Return

You may request a return or replacement if:

  • The product received is damaged or defective.
  • You received a different product than the one you ordered.
  • The product is missing essential parts/accessories.
  • The product is materially different from its description or advertised specifications.

Return requests must be submitted within 3 days of delivery.

Products must be returned in their original condition, including original packaging, accessories, manuals, tags, and other items supplied with the order wherever applicable.

Non-Returnable Items

Returns may not be accepted for:

  • Products damaged due to misuse, accidents, negligence, or improper installation.
  • Products that have been modified or altered after delivery.
  • Products without original packaging/accessories where these are required to verify the return.
  • Items damaged after delivery due to normal wear and tear.

Certain products may have product-specific return conditions, which will be mentioned on their respective product pages.

How to Request a Return

To request a return, contact us at:

Email: thelucidm@gmail.com
WhatsApp/Phone: 9549189207

Please provide:

  • Order number
  • Customer name
  • Product name
  • Reason for return
  • Clear photographs/video of the product and packaging

We may request photographs or a short video to verify the issue before approving the return.

Return Shipping

If the return is due to a wrong, damaged, defective, or materially incorrect product, we will arrange or reimburse reasonable return shipping costs as applicable.

If a return is approved for any other reason, return shipping costs may be borne by the customer.

Refunds

Once the returned product has been received and inspected, we will notify you regarding the approval or rejection of your refund.

For approved prepaid orders, refunds will generally be processed to the original payment method.

For Cash on Delivery orders, refunds may be processed through a suitable electronic payment method after the required customer details are provided.

Approved refunds will be processed within 14 days, subject to payment-provider and banking processing times.

Cancellation

Orders can be cancelled before they are processed/shipped by contacting us as soon as possible.

Once an order has been shipped, cancellation may no longer be possible and the customer may need to follow the applicable return process.

Contact

For return or refund assistance:

The Lucid Store
Email: thelucidm@gmail.com
Phone: 9549189207
Address: Jaipur, Rajasthan, India